PLEASE if you want good service or a good phone plan look ANYWHERE else. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. I let him know this in no uncertain terms. Finally switching. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. Full web sites require more data to view and browse. I bought a service plan before my service cut off. Forget about data limits! There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. Here are 8 tips for writing great reviews. Have question about your phone or service? Access self-service 24/7 to buy service, manage your rewards, enroll in Auto-Refill and more. I want to keep the phone just someone lying to me like that is crazy. They are NEVER helpful and could care less about what you need done. Get fast shipping and top-rated customer service. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. This is the best way to manage and repair your business reputation. on 2/28 at 3:05PM Many customers received refunds from the company. Other terms and conditions apply. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. File your review. The NEW $55 Plan will Please visit our 611611 Page. Find more than 137,785 complaints| Ripoff Report Contact - SmartPay Lease to Own Customer Service: 1-877-430-2355 | 1-888-442-5096 Hours: Monday Sunday: 8:00AM 11:45PM (EST) Sales: N/A; Dealer Support: N/A; Fraud: N/A; Insurance: N/A We will get back to you in a few minutes. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. I never was able to get one. EMAIL: Turn off push e-mail or set e-mail accounts to sync every hour or longer, or to update manually. Listen: OBR Straight Talk Episode 8, We Suck Again! Its location on this page may change next time you visit. WebSupport - Straight Talk Home / Support Chat With Support Our friendly customer service agents are ready to assist you Manage Account View your order history, see updates on current orders, and even manage return and warranties all from one convenient location Warranty & Returns The phone was bought 7 months ago (has a 1 year warranty). You can help! You need to request Straight Talk to port in your number, Straight Talk will process your request in your behalf. I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. Straight Talk will unlock phones for current and former Straight Talk customers for free. How Do I Register My New Straight Talk Phone? They kept telling me they couldn't send a port number because I didn't have a credit card on file as I bought my cards from Walmart. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Copyright 2007 - 2023, ContactHelp.com. In my experience and for my needs Straight Talk worked very well for me. 604 Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. They all told me no problem they can get it working. I was a no show due to a soft water flooding of o 2023 Trustpilot, Inc. All rights reserved. Have an issue or a question search the site, Need help? There are four 30-day service plans: $30 All You Need Plan with 1,500 nationwide minutes, unlimited nationwide messages, plus 100 megabytes of data. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Englewood Church of Christ and Counterpart Mark McDowell, MCB Floris and Metropolitan Commercial Bank, Detective John Graves Detective John Graves Detective John Graves. I highly recommend straight talk as yo Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. And this doesn't make any sense at all. I called customer service multiple times only to have the call dropped each time. I didnt know it was on auto pa Payed my bill and now I can't make or receive calls. Corporate Advocacy Business Remediation and Customer Satisfaction Program. He said he was not allowed to transfer the call to anyone else. All rights reserved. WebContact Us Now. Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am. Note that it can take up to two business days for Straight Talk to process your request. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. WebSo you have a complaint against Straight Talk Wirelesss servicemaybe theyre overcharging you, or a salesperson misled you, or their service isnt what they promised. Straight Talk works like most other major cellphone companies but doesnt require long-term contracts. It goes against our guidelines to offer incentives for reviews. It's now been a day and half. There is nothing like a good deal. Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. He said he was sorry but not allowed to once the ticket said it was denied. Straight Talk Contact Info. Lastly, its insane to me the concept needing my IMEI number to lock it to the sim. By texting keywords to 611611, you are consenting to receive response messages. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Been a customer for almost 8 years now and I recently bought a iPhone from straight talk. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. You have exceeded the amount of Smartpay items allowed in your cart. This past Sunday, the Cleveland Browns hosted the Los Angeles Chargers in a game the Vegas-betting types for some reason found a way to make the Browns favored in. Refill with your credit card right from your device. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. Visit our Bring Your Own Phone website at http://www.straighttalkbyop.com to check if your phone is compatible with Straight Talk. Enter your phone number and pick the keyword that best fits your needs. Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. How Do I Activate My Straight Talk Phone? Find another carrier. The appeal of Straight Talk is its flexibility and affordability. Unfortunately, they've lost our business going forward. You'll sit for hours waiting for help. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. While the company offers a wide range of phone plans to meet users needs, there comes a time when youre no longer interested in their service and want to cancel. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. Cell service is strong here. You have quick access to the information you need from the fly out Menu on the top left. Track data usage in the app or from the home screen widget. If youre no longer interested in wireless service, there will be no reason to continue using Straight Talk. I have had nothing but horrible service ever since I've had this horrible carrier. r/StraightTalk 2 yr. ago. Whether you blame the refs, the coaches or the players, no matter how you cut it the Cleveland Browns lost 45-42 to the Oakland Raiders in overtime this past Sunday. Our content is intended to be used for general information purposes only. Service is currently available for your address. Visiting a store and speaking to one of its specialists may help you reach a resolution with your issue. Be the first one to find this review helpful. The Straight Talk call center that you call into has employees from Florida and is open Mon-Sun: 8am-12am EST according to customers. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. And yes, there are several ways to reach the Straight Talk customer service team. The latest review Sales/Customer Service was posted on Feb 21, 2023. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. We don't call a lot of people. Straight Talk Customer Service They wanted me to buy another cheap phone to keep my number. $45 Unlimited plan with unlimited talk, text and data, with the first 10 gigabytes of data at high speeds, then 2G. You have until DATE to complete the activation or you will lose your spot. I accidentally threw my sim card away when switching to Visible. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. But you have exceeded the number of items allowed per order. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Your first look into Straight Talks coverage should be a study of the 4G LTE coverage maps of each major network. After setting the sync settings, emails will begin displaying on your phone. Its just ridiculous. You must remove something in order to add this {{prodName}} to your cart. Why Ripoff Report will not release author information! I have purchased my plans by the year for long time as well. I mean extremely rude. All Rights Reserved. I've had Straight Talk for 2 years now and I have not a single complaint about their coverage, their service or the price. And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. Guess what! > Pay My Bill. Im so mad right now. So I did, only to have them say to go back to the store to get a refund, because thats where I bought it. I reset network settings. Straight Talk could never get my phone to activate. WebAt Straight Talk, customer service is extremely important to us. on 2/28 at 12:51PM Went to walmart to buy a hotspot to get me by. WebCustomer Service Chat Access Reward Information Download it now! Whatever your reason for cancelling, todays guide will give you a detailed walk-through on cancelling your Straight Talk subscription. For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. I resisted but they insisted they needed the info and there would be no problem. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back. The freaking phone isn't no good the button doesn't work. How those businesses take care of those complaints is what separates good businesses from the rest. a Straight Talk Customer Support Rep You may have called before the Customer Care Center was able to Activate your phone. Straight Talk customer care can address many of the most common customer service issues experienced by wireless service users. Tell us what your question is about so we can direct you to the best team to help you. WebThe Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone. I even went bought a new Sim card. International long distance service is available to select destinations only, which are subject to change at any time. There are no credit checks, and you pick the plan and activate your account. WebStraight Talk is a scam For the last few months I have had data problems, connectivity issues, cannot log in to website or app. Straight Talk Customer Service Number: If you have any concern or looking to buy a new Straight Talk SIM then you can contact them via the following mobile numbers - Phone at: 1-877-430-CELL (2355) SIM Customers (New/Replacement): 1-855-222-CELL (2355) Home Phone Support: 1-800-299-7784 Mobile Hotspot Help/Support: 1-877-430 I told them I would like a refund. Contact Straight Talk via live chat: Straight Talk offers a live chat option that might be an improvement over phone-based customer service. then don't hesitate to contact us, Home / Guide / [Answered] How to Cancel Straight Talk Service Guide. The NEW $55 Plan will now provide Unlimited High-Speed Data. Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. Straight Talk does not own their own cellular towers. service. I am not alone in this and their Facebook page is full of similar issues. Common problems addressed by the customer care unit that answers calls to 800-876-5753 include Transfer Phone Number, Lost or Stolen Phone, Device Support, Account Access, SIM Card Transfer and other customer service issues. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! You will need to perform a separate checkout for the items in your cart. I do not know if they changed their website or not. Just a Philippine call center that is undertrained and could care less to do their job. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. And should that be the case, you might want to cancel. There wasn't one person that I spoke with that even cared. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. How do I know I can trust these reviews about Straight Talk Wireless? Find out how we combat fake reviews. The transferring of your number to a new Straight Talk might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. He'd sobered up four years back after several rounds of nearly fatal encounters with various substances. The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! I've been on the phone with them several times and assured it would be activated in a couple of hours, still waiting the following day and have to waste time calling again Ever since they teamed up with Verizon it's been a nightmare. Please select which option you would like to keep: You are going to logout in {{logouttime}} minutes. To create the accounts: IMPORTANT: Corporate email account set-up questions/issues (domain, etc) will need to be handled between you and the company you work for. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. I will never use Straight Talk again. I've been with straight talk for years but tried to activate a new phone and so far I've been waiting for a full day. Plans include unlimited talk and text and high-speed data. I always get great service and customer service is great. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Very frustrating since Im having to borrow someones phone. If they had just told me to put in a credit card on the account and use the original zip code, would have been solved a lot sooner. No one knows how to help or even cares. The last lady said they are having trouble with phones activating/reactivating (shouldn't even have to be reactivated bc I bought the minutes before my service ran out.) All rights reserved. It's the most convenient way to manage your service. Track data After converting to the Verizon sim, my line has shown "inactive" for weeks. I bout a iPhone 14 pro through them over a month ago, had issues setting it up and that was a nightmare but it finally worked. This number worked fantastically, and I got all I needed accomplished! MORE INFO Try entering a new Zip Code Continue Close Video Clear Button continue with this zip code YOUR CART IS FULL You have exceeded the amount of items allowed in your cart. SELF-SERVICE AT YOUR FINGERTIPS Tried porting it back to my old carrier and the number is GONE! Straight Talk Calling customer support is useless. WebStraight Talk, Inc. 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