We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. How do I schedule an appointment through athenaPatient? Save time and boost clinical efficiency with our fully integrated, hands-free products. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. | athenahealth For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? You will be notified if your Patient Portal service is discontinued. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. trouble logging in, password assistance, access to family members information etc.) Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Urgent matters should not be dealt with via the Patient Portal. If you need to speak with the office sooner, please call the office directly. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Please check periodically for updates. Indicate your contact preferences for different types of notifications. Select an available appointment from the calendar. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. How do I view messages and/or responses from my provider? This will bring up a list of accounts and settings. However, we are working on adding more features to the app soon. How do we typically use or share your health information? We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. After you verify your identity, the Patient Portal home will open. Select your provider, office location, and your preferred time of day and days of week. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. For questions on those practices, please consult your healthcare provider/institution. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. We have to meet many conditions in the law before we can share your information for these purposes. Patient Portal - Athenahealth usually in ways that contribute to the public good, such as public health and research. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We will say "yes" unless a law requires us to share that information. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Just find your QuickPay Code on your billing statement and you're ready to go. Ask us how to do this. We will not use or share your information other than as described here unless you tell us we can in writing. The patient portal now exists in Spanish. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You can ask us not to use or share certain health information for treatment, payment, or our operations. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. . In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). You can access it 24 hours a day, and it will help you with your needs. Follow these instructions to reset your password. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. When you see this error, a problem has occurred with the app loading your data. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). If you don't agree, don't use the Patient Portal. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Please try again in a few moments. | athenahealth Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Please try again in a few moments.? Contact your provider's office and request a password reset email. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Freely exchange data and have it curated for direct integration into your workflows. Get expert help improving clinical and administrative workflows and your organizations overall performance. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". See how we work together to solve healthcares biggest challenges. athenahealth is your provider's trusted billing partner for secure online payment. You will see a toggle switch under Security titled Face or Fingerprint. See how our technology and expertise can have you thriving from day one. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We secure your personal information from unauthorized access, use or disclosure. powered by. We will say "yes" to all reasonable requests. This information may include: your. Innovating healthcare. Select the payment you would like to view. If you are experiencing a medical emergency, call 911. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. Athena Health Patient Portal Login - Athenahealthpatientportal.net To view the details of any test result, press the card of the result you want to view. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. You cannot permanently delete sent or archived messages. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Toggle this switch to turn biometric authentication on or off. Example: We use health information about you to manage your treatment and services. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. How does the athenaPatient app relate to the Patient Portal? You understand that Patient Portal provides you with online access to some clinical information about you.