If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If you're responsible for return shipping. To request a return, select the item you want to send back from your recent purchases above, or use the button below. There's no way around losing an Item Not As Described case. The carrier will then go and pick up the damaged item and do its own investigation of the damage. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. I gave alot of money for an item from ebay to a seller. Return Claim "Not As Described"? At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. NOTICE: 3D glasses are all different and must have a compatible TV set to work. See details. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Make sure you know what you can ship and what you cant to avoid delays and fines. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. What Do You Do? See the table below for guidance on issuing a partial refund. Send you a message The seller may ask you for some more details about your return request. Purchase shipping insurance for your items Its well worth the money! If you choose to use your own carrier, we recommend using a tracked service. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. A strong shipping strategy is key for a successful holiday. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. eBay Money Back Guarantee policy, Welcome to the Selling board! So what do you do when a buyer says item not as described? You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. International shipment of items may be subject to customs processing and additional charges. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Listen to this weeks podcast to hear sourcing methods from a seller! Many eBay sellers accept returns if you've changed your mind. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Refund the buyer, the buyer keeps the item. Examples of alternative shipping arrangements. Thats the great thing about implementing these tips. This makes no sense and should be illegal. Covers your purchase price plus original shipping on virtually all items. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. We've outlined your response optionsbelow. Check out this video to understand how dimensional weight is measured when shipping. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Just go to the ResolutionCenter and let us know. How long should I give a seller to fix the problem before I contact eBay? You are describing the old rules the rules changed a few months ago. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. They claim they are not responsible for damage during shipment, and imply that I lost the part. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. So having a returns policy can give you a competitive advantage. Buyers can always submit a return request, even if your returns policy says you don't accept returns. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Often, they will review the messages and realize the buyer did not read the listing. Your eBay buyer claimed the item was not as described. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Their listing states they do not accept returns. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Your email address will not be published. 2. We'll review your case and contact you within 48 hours. Most sellers refund as soon as they get the item back. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. He tried to re-tie it down with new straps and put in a request for a refund. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. 114K subscribers in the Ebay community. Your item didn't match the listing, or it arrived faulty or damaged. I pretty much do the same thing every time. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Something went wrong. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". That does not mean that you will automatically have to accept a return and refund their money if you get a request. That is assuming the item is truly Not as Described. - edited The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. I have learned that none of my items are shipped without insurance. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. We have several policies built into our business model that protect us from having to return items. Its always good to see where eBay stands with the case before you contact the buyer back. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If the item is returned used or damaged, you may qualify to issue a partial refund. Seller with 11000 feedback. Enter a return merchandise authorization number, if you use them. It covers purchases paid with PayPal and most other electronic payment methods. Always, always be nice! If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Ebay sides with buyers in not as described claims. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. The eBay Money Back Guarantee is not a product warranty. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Tip Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. . moment, Oh, Ship! By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". For more information, see our Condition of returned items policy. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. 1. If the problem is small, I take advantage of the eBay partial refund policy. See our page on, Would you like us to help with an open return request? - edited Is there anything you can do? Get in the habit of getting information from your buyer for reasons they are returning. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Disclaimer. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. When the seller replies, we'll send you an email with details of the next steps. Another measure to cover yourself in the rare instance you get a return request. Be accurate in your listings, it will save you money and a headache in the long run! If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. This doesnt happen often, but it has happened! Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . The seller was not accurate and now the seller or ebay wants to give me my money or item. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Received a damaged item with a missing part. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In some cases, your response options may differ. See how to check the status of your return. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. I have been selling on eBay for 23 years and I do not accept returns and never have. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Once you request a return, the seller should get back to you within 3 business days. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. You might be asking, Do private sellers have to accept returns? The answer is No. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Add a message to the buyer explaining why the refund wasn't full. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. You can also open your Returns dashboard and select View return details from beside the item. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Adding these each time has saved me many times when buyers have tried to get me to accept a return. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Many buyers only make purchases from sellers that offer a returns policy. If the return request is for Item not as described, I get them to let me know why they think it is not as described. nirE troP ,naM fo elsI. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Select. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. 09:32 AM Then and only then you give a refund for the item. Select your reason for closing the return from the dropdown, and add details if you want to. This is something I have saved as a document and I just copy and paste it into all of my listings. Accept the return:The buyer will send the item back to you for a full refund. What does the eBay Money Back Guarantee cover? eBay gives this MBG for Australian and International buyers, however . Refund the buyer and get the item back. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value.